What to Expect

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Services

We are a proud authorised Comfortex and Sol-R dealer, 

We offer a complimentary, no obligation in-home design consultation, measure and estimate. 

Expert Advice

During the consultation we will discuss and show all the different fabrics, styles and control systems we have to offer, to help you find the perfect window covering to suit your needs and budget.

Delivery Time

On acceptance of quote, the order will be placed that very day. Delivery can usually be expected within 10-14 working days of the order been placed.

Installation

Once the window coverings have arrived in stock we will call you to set up an install date and time that works with your schedule. The blinds are expertly installed to your satisfaction.

After Sales Care

We will go out of our way to make sure you have an enjoyable experience dealing with us, our services don't just stop once you have your blinds installed,  if you have any concerns we will be sure to get them resolved promptly.

Warranty

Warrantee Information.

All installs have a 1 year warranty from date of install.

Comfortex Warranty,

Comfortex warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions.  The Limited Lifetime Warranty is extended to the original residential purchaser only, in the original window for which it was installed.

The Warranty does not include any conditions or damages resulting from accidents, alterations, misuse, abuse, misapplication, improper handling, installation, repairs, operation, cleaning, exposure to any and all natural and manufactured excessive heat sources.  (Excessive heat sources include, but not limited to;  magnification of  sun light through cubes of glass, heaters of any kind, ovens, candles, lighting fixtures, etc.)    This warranty does not cover variation in fabric color, grain, or texture in natural wood products nor excessive warping of wood slats in high humidity areas.  Loss of pleating is not covered if the product is not being cycled (held in the raised position a portion of the time). Normal wear and tear is not covered.

All moving parts, such as cords and strings ( internal and external), will eventually wear out and fabric may fray.  Comfortex considers these things as normal wear and tear and will carry a five year Limited Warranty.  All fabric, including fabric vanes, panels, inserts, and shades carry a five year Warranty.  Fabric cell separation is covered for a lifetime.  See Comfortex Standard Return and Repair Policy for more details.

This Limited Warranty does not cover transportation costs to and from the retailer, costs of removal, re-measure, reinstallation of product, or any incidental or consequential damages.

If a Comfortex product is found to be defective in materials or workmanship, we will, at our discretion, repair, replace or refund the cost of a product which fails to conform to this Limited Warranty.  Colors vary from lot to lot and may not exactly match sample swatch, sample book, or previous purchases.  Discontinued components or color selections will be replaced with the closest equivalent current product.  This shall be your sole remedy under this Limited Warranty.

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